622bat Privacy Policy

We may collect various types of information when you register an account, complete transactions, or use our services on the 622bat platform. The categories of information collected are listed below:

1.1 Personal Identification Information

The following information is collected during account creation or the identity verification process:

• Full name and date of birth
• National ID or passport number (for KYC verification)
• Current address
• Email address and mobile number
• Profile photo (optional)

1.2 Financial Information

We collect the following information to process transactions securely:

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amount and time

1.3 Technical Information

To improve your experience on the platform and ensure security, we automatically collect:

• IP address and device information
• Browser type and version
• Login time and session data
• Information collected through cookies and similar tracking technologies
• Game history and preferences

1.4 Communication Information

When you contact our customer service team via live chat or send an email, a record of that conversation may be stored in our system so that we can provide better assistance in the future.

622bat uses your collected information only for specific and legitimate purposes. We process your information for the following reasons:

2.1 Account Management and Identity Verification

Your personal information is used to create and maintain your account and to complete the KYC (Know Your Customer) process. This ensures that only adults aged 21 or older can use 622bat's services.

2.2 Financial Transaction Processing

Your financial information is required to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and to ensure the security of transactions.

2.3 Security and Fraud Prevention

We use technical information to protect your account and funds and to detect suspicious activity. Your information is kept secure through SSL encryption and advanced security measures.

2.4 Providing Customer Service

Our team may use information related to your account to resolve your issues through 24/7 live chat support in Bengali and via email.

2.5 Fulfilling Legal Obligations

It may be necessary to provide information to comply with applicable laws, regulations, and regulatory directives, and upon request from relevant authorities.

2.6 Service Improvement

Information is used to analyze user experience and improve the platform's games, interface, and overall service quality.

3.1 Data Retention Period

622bat retains your personal information only for as long as necessary to fulfill the purpose for which it was collected. Even after an account is closed, certain information may be retained for a further period due to legal and regulatory obligations.

3.2 Data Security Measures

We have adopted industry-standard security measures to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology
• Secure Servers: Your information is stored on secure and controlled servers
• Access Control: Only authorized personnel can access the necessary information
• Regular Audits: Security measures are regularly reviewed and updated
• Firewall Protection: Advanced firewalls are used to prevent unauthorized access

3.3 Response to a Data Breach

If a data breach occurs for any reason and your personal information is at risk, we will notify you as quickly as possible and take the necessary corrective action.

622bat does not sell or lease your personal information to third parties. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

Only the information necessary to perform the service is shared with trusted partners providing payment processing (including bKash, Nagad, and Rocket), technology services, and game software. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be provided to relevant authorities pursuant to a court order, government directive, or applicable legal obligation. In such situations, we will provide only the minimum information necessary.

4.3 Fraud Prevention

Specific information may be shared with other platforms or security agencies to detect and prevent fraud, money laundering, or other illegal activities.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance.

5.1 What Are Cookies and Why Do We Use Them

Cookies are small text files stored on your device. 622bat uses cookies to improve your browsing experience, remember your login information, and analyze platform performance.

5.2 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform; these cannot be disabled
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect statistical data to understand platform usage
• Security Cookies: Help protect your account and detect fraud

5.3 Cookie Control

You can control or delete cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

As a 622bat user, you have certain important rights over your personal information:

6.1 Right to Access Information

You have the right to know what information we hold about you. You can request a copy of your information via live chat or email.

6.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can request that it be corrected. Some information you can update yourself in your account settings.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, this request may be declined in cases of legal obligations or ongoing disputes.

6.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, such as during a dispute about the accuracy of the information.

6.5 Right to Opt Out of Marketing Communications

You may unsubscribe from our promotional communications at any time. To do so, contact us via live chat or email.

Contact us to exercise any of your rights. We will process your request in a timely manner.

622bat's services are intended only for adults aged 21 or older. We do not knowingly collect information from minors.

Age is verified during the registration process. If we learn that a minor is using our services, their account will be closed immediately and all their information will be deleted.

If you believe a minor is using our platform, please contact us immediately.

The 622bat platform uses software from world-class game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers also operate under their own privacy policies.

622bat is not responsible for the privacy policies of third-party services. We recommend that you read the privacy policy of the relevant third party.

Payment services (bKash, Nagad, Rocket) operate according to their own security measures and privacy policies, and 622bat is not responsible for anything that occurs on their platforms.

622bat reserves the right to review and update this privacy policy from time to time. This policy may change due to changes in the nature of the service, new legal requirements, or security improvements.

For significant changes, we will notify you via the platform or at your registered email address. Continued use of the platform after a change will be considered your acceptance of the updated policy.

The "Last Updated" date at the top of this page always indicates the publication date of the current version.

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our customer service team is available seven days a week, twenty-four hours a day.

We treat all privacy-related requests with the highest level of care and endeavour to respond in a timely manner. Answers to common questions can also be found on our FAQ page.